Last week, with no small fanfare,
Google announced a new distribution model for their AdWords
keyword-based text advertising: content targeting. For existing
Google advertisers this was an unexpected development. Although
advertisers' ads will be triggered by the keywords they're
bidding on, content-targeted ads appear in a venue which
is significantly different than search results: namely,
next to articles, weblog entries, or newsgroup postings.
Advertisers are allowed to opt out of Content Targeting
if they wish.
The content targeting project was quietly piloted in the
fourth quarter of 2002 on small sites such as Howstuffworks.com
and Weather Underground, as well as on Google Groups. Google
stresses that they're using more advanced targeting technology
than some of their competitors have used to place ads next
to content. A common method, of which Google is critical,
is to simply categorize sites into broad "channels,"
and serve up ads from advertisers who are bidding on generic
keywords relating to those channels.
Overture, it appears, has been experimenting with some
contextually-based advertising of its own. Overture ads
for Boston-area hotels appear on a Yahoo! Weather page for
Boston, for example. In other cases, it appears that Overture's
attempts to place ads next to content are at the experimental
stage. Minneapolis-based consultant Ed Kohler, whose company
is called Haystack in a Needle, saw a clickthrough in his
log file which had been triggered by his Overture ad which
turned out to have appeared near a completely unrelated
music search on Yahoo's Launch.com service.
While it's not clear how Overture is attempting to match
content with ads, it's not much clearer exactly how Google
is doing it, either. Susan Wojcicki, a product development
manager for Google Content Targeting, points out that Google's
choice of relevant advertising is done dynamically, "on-the-fly,"
by analyzing the entire content on a page and matching bidders'
keyword-triggered ads with that content. Google, presumably,
has an advantage here because of the large number of content
pages that already exist in its search index. Unlike many
early-generation targeting methods, matches here may be
highly granular. Instead of just matching advertisers for
"shoes" with pages about "shoes," Google's
technology also aims to match advertisers for highly specific
items like "vintage bowling shoes" with content
about just that. All that being said, there is still a lot
that is mysterious about the process.
Wojcicki argues that the ongoing shift from intrusive graphical
skyscraper ads to micro-targeted keyword-based ad units
from Google "will improve the overall user experience
on the web" due to the "extreme relevance"
of the advertising. One might also say that this represents
a new opportunity for publishers who have been having trouble
monetizing content and managing ad sales. However, this
remains to be seen. Google's business model at this stage
doesn't involve a revenue share with publishers. Rather,
Google makes a CPM-based offer for a large "media buy"
of ad space, and pays the publisher that rate while collecting
revenue on the clicks. This might be skewed against publishers
insofar as their upside is limited while Google benefits
from rising per-click costs for this form of advertising.
Google takes a risk, too, though. They stand to lose money
if clickthrough rates are abysmally low and they can't recoup
the initial ad buy.
And the fact is, even with the hyper-targeting, clickthrough
rates might be very low. Reading a novel excerpt online
describing someone's "slightly out-of-date Calvin Klein
dress shirt" is not nearly as action-oriented as typing
"Calvin Klein dress shirt" into a search engine.
In the latter case, the user entered those words - they
are literally the user's creation. In the former case, the
author and publisher put those words on the page, and the
user, while he may be vaguely interested, he is far less
likely to interrupt what he's doing (reading fiction) to
click on an ad. That premise is being borne out in the early
going as the clickthrough rates on content-targeted ads
look to be significantly lower than CTR's for ads appearing
next to Google search results.
Granted, not everything you see online is a novel excerpt
to be passively read by a "surfer." Specialized
trade publications and highly granular subjects like weather
are likely to offer a better backdrop for relevant commercial
messages. No doubt this is why About.com's Sprinks advertising
service launched ContentSprinks, keyword-based ads appearing
in the online versions of Primedia trade magazines, and
why rivals like Overture, Findwhat, Search123, and Revenue
Software have all been exploring the content targeting model.
While clickthrough rates might indeed be lower, Google
claims that their tests show that post-click behavior (conversions
to sales) resulting from content-targeted ads is similar
to that seen with search engine advertising. Thus, no one
in particular is harmed by the low CTR's assuming there
are a large number of page impressions served daily and
assuming the ads don't annoy users too much.
Industry reaction to Google's announcement has been lukewarm.
Experienced reporters are asking, rightly, "hasn't
content targeting been the whole goal of online advertising
for several years?" It seems clear that Google's entry
into this market is an evolutionary step, not a revolutionary
advance - although it has sobering implications for traditional
ad middlemen like Doubleclick who have already ceded a sizeable
chunk of the overall web advertising pie to Google and Overture.
According to Gil Elbaz, co-founder and CIO of Applied Semantics,
a meaning-based search technology firm which offers ad targeting
technologies called AdSense and DomainSense, "for one
reason or another, past ad targeting efforts have been flawed."
Applied Semantics, which drives traffic to advertisers'
sites through partnerships with Overture, Findwhat, and
individual publishers, believes it brings better ad targeting
to the table than Google offers. For the time being, Applied
Semantics' offerings differ from Google's in several key
ways, some of which might prove important to publishers.
One difference that doesn't relate to the technological
side of the equation is that Applied Semantics pays publishers
on a revenue-share basis rather than negotiating CPM-based
media buys as Google says it will be doing.
Part of the difference is that Applied Semantics has focused
its entire business on developing a proprietary categorization
database that understands the relationships between words
and concepts. Along with lesser-known providers of semantic
technology to the enterprise (such as H5 Technologies, which
began its life under a development code name, ejemoni),
Applied Semantics can read and "understand" the
meaning of concepts on a page. Many lesser matching technologies
are likely using rudimentary keyword matching. Applied Semantics'
database, which is updated under the supervision of lexicographers,
contains 1.25 million terms with "tens of millions
of relationships amongst them," says Elbaz.
Elbaz also offered some conjecture about how Google's technology
works "based on some industry talk and our guess as
to what they're up to." Essentially, along with some
keyword matching, "they're probably using some kind
of user tracking, looking at statistics about what readers
on content pages tend to click on."
Applied Semantics hopes that the recent interest in content
targeting will create more interest in "categorization
and semantic analysis" as another means of improving
the relevancy of ranked search results. The very fact that
search engine algorithms remain largely keyword-based means
that they aren't particularly sophisticated in learning
what a page is "about." According to Elbaz, semantic
researchers such as these Stanford University authors have
argued that current search algorithms are rapidly approaching
a "ceiling" of relevancy. But there is talk in
semantic research circles of a "new higher ceiling"
which would be made possible, for example, by the use of
semantic analysis to classify search engine spam.
Users, of course, hate spam wherever they see it. Irrelevant
search results, unsolicited emails, and poorly-targeted,
intrusive ads are all turnoffs, notwithstanding the protestations
of some online ad agency dinosaurs who still believe that
intrusive equals effective.
Although targeting technology is far from new, Google's
announcement has placed it in the forefront again. And whether
such targeting is ultimately provided by a search giant
like Google, a multi-channel online ad middleman firm like
Doubleclick, or a laser-focused upstart like Applied Semantics,
it's clear that the push towards more intelligent targeting
is going to improve the user experience and, publishers
hope, shore up ad revenues enough to make free online content
a worthwhile business model.
From the pay-per-click keyword advertiser's standpoint,
content targeting represents an interesting development.
But for now, most are concluding that when it comes to finding
interested consumers, nothing beats advertising next to
search results.
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