Those who are concerned about
major search engines' poor track record for relevance will
be delighted to know that Teoma is alive and well and living
with Jeeves. Importantly, although acquired outright by
Ask Jeeves in 2001 as a strategy to augment and improve
on the search experience at http://www.ask.com (a goal only
marginally fulfilled by an earlier acquisition of Direct
Hit), Teoma is maintaining its own identity as a standalone
site. This should allow it to stay visible and to continue
gaining converts. It's one of the best search engine technologies
on the market today; in many respects, at least as good
as, and sometimes more sophisticated than, Google.
Of course, Teoma.com is being asked to pull its weight.
Currently in beta is a sponsored listings option - but the
design will be structured to make it clear which results
are search results, and which are from sponsors. Paul Gardi,
Teoma's former president and COO and now VP of Search for
Ask Jeeves, wouldn't have it any other way. "They'll
have to shoot me in the doorway if they destroy my relevancy,"
declares Gardi.
Gardi offers a quick rundown
on the rapid evolution of generations of search engine relevancy
in the past seven or eight years: text analysis (most search
engines); user popularity tracking (Direct Hit, Alexa, proprietary
technology used by portals); page status (Google). Teoma's
unique contribution is closest to the last of these, but
with perhaps a greater focus on mapping and understanding
"communities of interest and expertise." Unlike
other search engines, Teoma does not create a map of the
entire web and then search that same map for every query.
Rather, since there are "endless variations" and
constant changes in web content, Teoma "structures"
the appropriate communities of interest "on the fly,"
and ranks the results based on a range of factors. Authorities
(high status pages) as well as hubs (good resources pointing
to related resources) can score well. The team is also beginning
to work on integrating some of the Direct Hit technology
into the mix. "Direct Hit is another piece of information
within Teoma," explains Gardi.
Gardi's enthusiasm is contagious.
In his view, most contemporary search methods suffer from
a static picture of the web. Directories like the Open Directory,
for example, rely on a static, rigid categorization method,
rather than seeing "how the web actually looks."
From a methodology standpoint, one might say that this approach
is a radically empirical means of assessing "what counts
to whom" on the Internet. Most approaches to categorization
rely too heavily on particular interpretations of "what
counts." That might work in a library where there are
a finite set of books to categorize, but it isn't powerful
enough to help researchers find important information in
a database of billions of pages.
Running tests on particular key phrases really brings to
light Teoma's unique technology. I entered the query "pesticides."
The coolest feature to me is the related categories. Other
search technologies do attempt to offer "related categories,"
but the way these ones are structured is the best I've seen.
Those who want to explore the leading documents on government
regulation of pesticides, for example, can get to the information
in a snap.
Gardi wonders aloud why some
major portals have lost interest in search relevance. Users
are so savvy, a poor search experience doesn't stay popular
for long, even if a huge company like AOL is behind it.
"It's like a force of nature," argues Gardi. "You
can't get around serving people's needs."
Ask Jeeves is already seeing a benefit from incorporating
the technology. It is generating higher clickthrough rates
and has seen a decrease in abandonment. It hopes that the
quality will attract more repeat users.
As for Teoma.com itself: try it, you'll like it.
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