A little over a year ago, in
the middle of the holiday shopping season and with little
fanfare, Google launched Froogle, a shopping comparison
site.
A year later, both the notoriety and the quality of the
product have improved. And just like last year, Google recently
made some key changes in quiet fashion during the holiday
season – most notably integrating Froogle search results
into Google’s. Searching for “dvd players”
on Google, for example, not only yields results from Google,
but products and prices from Froogle’s database as
well.
Marissa Mayer, Director of Consumer Products at Google,
says the change is part of what Google calls its "one
box" style, which aims to provide integrated results
from its search properties, including Google, Froogle and
Google News. "The idea is... there's a single box on
Google where you can go and type pretty much anything you
are interested in or want and get results back,” she
says.
The change coincided with what is expected to be a banner
year for online retailers thanks to more Internet-savvy
consumers, an improving economy, and an increase in home
shoppers – all of which have benefited Froogle. "It
definitely seems to be a very healthy retail fall,"
Mayer says. "It seems to be [that] we're seeing more
online sales interest. We're seeing aggressive advertising
both on Google.com and as well as on Froogle… all
signs would seem to point to the fact that we're seeing
increased savviness of online shoppers as well as a healthy
shopping season."
Aside from the recent integration of Froogle results with
Google, Mayer says the Froogle product itself has improved
significantly over the past year. "We've done a lot
of work improving the quality and relevance of results,"
she says. "I think that Froogle has improved vastly
in its search capabilities." Several new features the
company believes improves the “product search experience”
have been introduced, including the ability to sort results
by price, restrict by price and restrict by category –
all of which are ideas that came from searchers themselves.
"Those were all done in response to our user feedback,”
Mayer says.
Like Google, results at Froogle are based on relevance
instead of cost. Mayer encourages merchants that wish to
be listed to use Froogle’s automated feed, although
sites can still get listed via an index that has been built
on results from Google.
" We've gone through the Google index and we've discovered
pages that appear to be selling things,” Mayer says.
"We've created a smaller search engine based on that."
This search engine approach is also what makes Froogle unique
compared to some of the Internet’s more popular shopping
portals, but that doesn’t mean similar sites aren’t
keeping a close eye on Froogle. "We don't want to underestimate
them,” Ignacio “Iggy” Fanlo, Chief Revenue
Officer of Shopping.com, said in a recent interview. “They
are a formidable company, and the Web is littered with those
that have underestimated Google."
Smaller merchants also keep a close eye on Froogle, many
of whom now directly benefit from the site. “[Froogle]
… only provides us with more visitors, but also more
targeted traffic, where folks are more likely comparison
shopping and/or actually looking to purchase something,"
says Liz Hekimian-Williams, owner of Giftsprings, an online
gift store that is listed in Froogle. And although she points
out a couple of small drawbacks to Froogle - such as trying
to stand out as a company when several retailers offer the
same product – she says she is “very happy”
with Froogle. “We hope they will be able to continue
it for the benefit of both consumers and merchants,”
she says.
As Google heads into 2004, the company’s products
are receiving more public attention than ever as IPO rumors
swirl. Some of the issues that will arise for Froogle will
likely include expanding the site beyond the U.S. market
(there are no set plans at the moment, though Mayer says
she thinks it “logically makes sense to happen”),
and taking Froogle out of beta. (Google says timing to come
out of beta will be discussed “in the coming future.”)
And although Mayer declined to reveal any specific plans
for 2004, she says users can expect Froogle to continue
to develop and improve. "We really want to help users
to find the best place on the Web to buy their product,”
she says, and also points out that the site can benefit
merchants as well. "We have had a fantastic merchant
response,” she says. “We have lots of merchants
participating – and they've been seeing good traffic
and very well-qualified leads.”
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