Leadership, Visualization,
Goal-setting, blah, blah...
All network marketers have heard that jargon at one time
or another. But you know what? It's just that - Jargon.
When you share with your team, the lessons you have learnt
while building your business - that's Leadership.
When you imagine that new car or house on the beach, that
you're going to buy next year with the income from your
business - now that's Visualization.
And when you plan exactly how you're going to go about
getting that new car or house - well, that's Goal-setting.
It's that simple...
And yet people complicate it so much that they write entire
books, and have entire courses to teach you these "skills."
But they're missing the whole point, really. Because network
marketing is really about customers.
Think about it.
Why do companies get into network marketing? DUH. To sell
products, of course!
And why do they choose to sell their products through network
marketing?
Because network marketing is really the most efficient
way of selling products.
After all it's all about people selling (or recommending)
products they USE to their own network of friends and acquaintances.
To people who TRUST them.
So if you want to serve your customers better through your
network marketing business, here are a few things to ask
yourself.
1. Are you in the service business or
recruitment business?
If you are in the business of helping people - whether
to become healthier, or financially independent - you should
consider yourself as providing a service. And a service
runs on customers.
Sure, there are plenty of people out there who want to
start a home business or join a business opportunity.
But if you focus on the opportunity, you'll be competing
with a whole lot of other, more established networking companies,
for a new prospect's time and money.
Instead, if you focus on your products (and I'm assuming
they are unique, excellent products that meet a real need),
you'll have very little competition.
Besides, it's so much easier to sell a product than to
sell a dream.
2. Is your product right for them?
I've seen people recommending their products to customers
as a "miracle" solution to all their problems.
This is not only misleading, but is bound to backfire.
Ask yourself - are there other options for my customers?
Are there cheaper, perhaps more effective options, that
can help them?
Perhaps they can't afford your product right now. Or perhaps
there are other, albeit less effective options, that might
meet their immediate needs better.
Almost everyone needs to get healthier, or richer. But
how they choose to achieve their goals should be their choice,
not yours.
Certainly, give your customers all the information they
need about your products. It's not your duty to suggest
alternatives.
But sometimes the best way you can serve them is by letting
them know that they are free to explore their options and
get back to you when they've decided that your product meets
their needs best.
You'll not only have a grateful customer, but also build
trust and goodwill. Your customer will think of you as someone
to depend on, and come back to you when they need advice.
Yes, you might lose a customer, but you'll have gained
a friend.
3. Do they really need the business opportunity?
Once you get a new customer, do you instantly start shoving
the business opportunity down their throat? If so, you're
doing them a disservice.
Yes, do show your customer how they can reduce (or even
completely recover) their costs by becoming a distributor
and recommending the products to their friends.
Offer them what they want - a cheaper way to purchase your
products.
But also accept that some of them may just want to keep
buying products without ever building a business.
And appreciate them for contributing to your paycheck.
Ultimately all business is about building trust. So the
next time you process an order or answer a query, focus
on building a relationship, rather than a business.
If you're a friend to your customer and do what's right
for them, you can be secure in the knowledge that what goes
around will definitely come around.
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