The last two weeks I have been
waiting for an answer from a potential client on a large
piece of business. While playing the waiting game I have
been thinking a lot about the sales process. I realized
I have not been turned down much lately. Before I got too
excited I also realized I had not been asking for the business
much lately either. My excuse was I had been busy with speaking,
coaching and writing assignments and had taken my attention
off generating new business. Ask yourself, are you asking
for the business often enough? Are you too busy delivering
your product or service this month that you have not been
thinking about what business you will bring in next month?
If this rings true for you that would be about normal.
Being busy is an excuse. The truth is it is easier to stay
busy with any project than risk rejection. The biggest reason
we do not ask for business, try to close the sale, or insist
on taking an order, is because we do not want to be rejected.
Especially if what you are selling is you. Think about it,
you can sell 100 raffle tickets for your child's school,
sell chocolate bars for your church, or ask people to write
a check for a good cause, but when it comes to asking people
to give you a check, a big check how do you do?
Often we do not ask because we project in our mind that
the answer will be no, and for most people our biggest fear
is rejection. Sure, it can be scary to get turned down.
Here is an important secret though, the more you do it the
easier it gets, and the less scary. To be successful we
have to embrace rejection, know it is a part of the process
of getting what we want, it must not be avoided instead
it must be sought out.
This is not easy to do, in business there is always plenty
to keep us busy or shall I say plenty to distract us from
what is one of the most important aspects of business- selling.
Instead of selling people will do just about anything, schedule
meetings, organize their desk, respond to emails, take a
longer lunch, go to a networking event, even write articles.
While all these things are helpful to the success of any
business they are less of a priority than the task of selling.
Selling, let us define for our purposes as the process of
qualifying prospective clients, identifying their needs,
presenting our product to them and closing the business.
This process must be completed with each potential client
for any selling to be successful. To stop anywhere in the
process is a waste of time.
Being successful in business is the result of finding enough
of the right people and asking them to buy the products
and or services they need from you. If you are not asking
you can not get agreement to provide them with products
or services.
If you realize that every no is closer to a yes and you
are ready to embrace rejection, here are some things to
do to help you start asking more.
- Write down or review your annual and quarterly income
goals.
Break that down further into monthly income goals.
- Then decide how many houses, policies, hours or consulting,
cars or whatever, you have to sell each month to achieve
that goal.
- Decide what is your Prospect to Client Ratio, ie: on
average how many people do you have to ask for the business
before you get a yes. In most cases depending on your product
service and industry you may have to offer the opportunity
to between seven to 25 or more people before you someone
actually says yes and gives you an order.
- Once you know your Prospect to Client Ratio, you can
calculate how many qualified prospective clients you have
to ask for the business every week to achieve your goals.
For example if you need 5 sales a week and you have to
ask 25 people on average before one person agrees to buy
then you have to ask 25 people 5 days a week to buy.
When you do these calculations the number of people you
must ask for the business could be up to five times greater
than what you are doing currently. Do not be discouraged.
Sales is like any business skill and like any muscle in
your body, it takes time to develop and strengthen. If you
hold steadfast to your goal and figure out how to generate
the necessary number of prospects coming through your sales
pipeline, eventually you will find it workable to meet with
the number of prospects you need to achieve your goal.
Once you are asking enough people every week for the business,
the next thing to look at is how are you asking. Are you
asking timidly, can your prospects hear fear in your voice
or do you convey confidence and enthusiasm when you speak
to your potential clients? I hope you do the latter. Even
if you are making 100 sales calls a day if you are conveying
anger, confusion or frustration in your voice no one will
say yes. You must make your calls with enthusiasm and confidence.
The only way to meet your goals is to successfully ask
for the business as often as you can. Do not worry about
who says no and who says yes, if you ask enough people you
will definitely get some yeses. Focus on your goal, making
your predetermined number of sales. When someone turns you
down do not dwell on it, that depletes your energy and your
self-esteem and makes it harder to ask the next time.
At one of my recent public speaking workshops a participant
gave me a page from a calendar that said on it "Hurrah,
I did the thing I feared the most. Excuse me while I cheer.
Now here I stand a stronger soul and all I've lost is fear.
" Embrace rejection, remember every no is closer to
a yes and you will gain more success for yourself and all
you will have lost is fear.
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