A lot of very hardworking,
honest corporations took heat over the summer as a result
of scorching corporate scandals à la Enron, WorldCom,
Tyco and others.
Now is the time for all honest companies to understand
the universal benefits of classic storytelling, which is
the only way to establish collective trust. Simply providing
a standard information flow, with no point-of-view or value
attached, leaves you susceptible to external interpretation,
which essentially is someone else telling your story.
Chief executives need to communicate clearly and honestly
what their company stands for to myriad audiences, including
employees, investors, board of directors, their selling
chain and industry influencers, because the financial numbers
mean nothing without the trust behind them. After all, when
it comes to corporate storytelling, truth really is the
ultimate spin.
- Verify. Before pounding
your chest proclaiming superiority because your company
is untainted, confirm that it actually is. If irregularities
do surface, insist they are handled quickly, honestly
and legally. A new government order requires CEOs to certify
the accuracy of their public financial disclosures. Scrupulous
executives will welcome this safeguard, which companies
can use to demonstrate their integrity.
- Be prepared. Routine media
interviews regarding marketing initiatives, earnings or
other topics can be opportunities to provide insight into
your corporate governance. Journalists are apt to take
advantage of these high-level conversations anyway to
throw in a question or two such as "Will there be
any surprises from (your company)?" or "How
are you reacting to President Bush's crackdown on corporate
wrongdoing?" Preparing answers to the most likely
questions in advance will help you reinforce your track
record of ethical behavior, financial transparency and
commitment to corporate values that clearly dictate doing
what is right.
- Tell your story internally.
Employees need just as much reassurance that you are above
board and solid as the rest of your influencers. With
formerly aspirational companies like WorldCom and Arthur
Anderson laying off thousands of workers, concern over
job security is high. This can interfere with productivity
and undermine corporate loyalty. Now is a critical time
for your CEO and/or other internal leaders to reinforce
the company's ongoing pursuit of its business objectives
while at the same time making it clear that unethical
behavior will not be tolerated. Also, as ambassadors to
the outside world, employees will likely be asked if their
employer is the next Enron. Make it easy for them to give
an unequivocal "no."
- Revisit corporate values.
You may think your corporate values speak for themselves
but will a sampling of employees confirm this? Create
a culture where these values are reinforced every day
and become as second nature as breathing. To ensure everyone
understands its expectations, DuPont posts "The DuPont
Business Conduct Guide" in multiple languages on
its web site. First published in 1989, the Guide "provides
information to guide employees so that their business
conduct is consistent with the company's ethical standards."
Clear guidelines and values are equally important to potential
employees as many job seekers are now conducting ethic
audits, attempting to ensure the company they join will
both value integrity and endure.
While the evolving corporate scandals raise questions
of every organization, the squeaky-clean ones will see
that this is really an opportunity to celebrate solid
business practices and philosophies that draw closer its
investors, employees, customers and other important influencers.
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