Brand seems to be all the rage
these days with declining sales and profit margins. However,
the influx of new and available products, some actually
very interesting and useful, has not abated.
To jump start sales, many people are asking me about branding.
But their question should be positioning. Often what goes
wrong with marketing campaigns is the underlying strategy.
Too many VPs of marketing and their product managers choose
a branding campaign when they cannot even articulate a position.
The pursuit of brand is expensive, time consuming and is
designed to elicit an emotional reaction from the audience.
It generally works best for commodity-type products where
there is little distinction among the competition. Positioning
is based on a demonstration of real value, can be done in
a much shorter time frame (months rather than years), and
consequently is significantly less expensive. Most importantly,
for many industries and companies, positioning is the best
strategy for improving sales and market share, not branding.
The real problem, however, is that many people do not know
the difference between the two. Instead of pursuing brand,
or ubiquity (everyone knows you), it is often more appropriate
to establish positioning, or value (everyone wants you).
When market share is the objective, the fastest and least
expensive marketing strategy is positioning. The building
of a brand not only takes more time and money than originally
budgeted, but can be difficult to measure, as brand does
not always show up in the form of sales.
Many of the dot-coms fell into this trap. Basically, they
failed to communicate a value proposition. People knew who
they were but did not know why they needed them. They thought
the road to market share was paved by brand creation. They
succeeded in generating Web hits but not sales. Positioning
creates demand for a product. Brand works best when leveraging
this already established need or demand for continued sales.
Positioning helps create brand but brand does not always
or necessarily contribute to position. Some companies have
achieved brand in a short time but are still suffering from
an unclear positioning. This is a situation that currently
affects Yahoo! It could be argued that Yahoo! has brand
but no position. Is Yahoo!
a search engine? A portal? An online auction site ? A content
aggregator? Online store? All of the above? What is the
value proposition to its customers? What is the company's
position vis a vis its competitors?
In every one of these categories, Yahoo! has formidable
competition. What is least understood about building brand
is the amount of time required. Amazon did it in a relatively
short time but anyone can articulate its reason for existence--online
storefront. Hence, the call to action is visit the site
for eventual purchase of a particular product. People go
there expecting to spend money and this in turn creates
market share.
So before creating brand, establish a position. Define
positioning as that desirable place in the customer's mind
where he not only recognizes the product but can also recite
the attributes of the product or service being offered.
Effective positioning makes the customer a part of the sales
team while reinforcing your positioning efforts.
Positioning is dynamic and fluid. Yesterday's unique position
is today's commodity provider. Useful positioning statements
should describe who the company is AND who it wants to be.
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