If you sell services one of
the biggest challenges is identifying qualified prospects
who want what you have to offer and are ready to buy. It
is possible to waste time on cold calls and other marketing
activities that turn up little in the way of sales. Wouldn't
you rather have a steady stream of hot leads, leads that
not only include contact information but give you an idea
of what the prospect needs, the problem they want solved?
You have a web site, and hundreds if not thousands of people
visit your site each week. If your site is working well
it should be providing you with a list of hundreds of people
who want to be on your marketing list each week and dozens
of qualified leads, people who want you to call them right
away about your services.
Use the following five tactics to generate a list of qualified
prospects.
1. Collect Contact Information
Strive to collect the email address of every person who
visits your web site and is interested in the problems you
solve. Offer a free article, tutorial or guide as bait to
motivate people to give you their email address so you can
market to them again and again.
Offer prospects something they want, and place your sign-up
form prominently at the top of your home page and in a side
navigation bar on the other pages of your site. This should
help you capture the email addresses of 10-20% of the people
who visit your site each week.
2. Use Auto Responders to Collect Detailed
Information
If you use a free giveaway and the briefest of sign up
forms to get people to give you their email information
you can market to prospects but wouldn't it be helpful to
have more information?
Use an autoresponder to send people a confirmation when
they request your free article or sign up for your newsletter.
In the email ask them for detailed contact information and
ask them a couple of questions about what they're interested
in.
3. Get People to Tell You How You Can
Help Them
Many people use the web as tool to find solutions and to
hire people who can help them solve their problems. If you
are a financial advisor, giving away an article on financial
tips is a great way to get contact information but what
you really want to do is to identify those people who have
an immediate interest in your services.
Prompt people to contact you by including an inquiry form
on your web site, but don't make the mistakes made on most
web sites. Too often inquiry forms are buried on the site,
multiple clicks away from the pages most frequently viewed
by your visitors. Include your form on high visibility pages,
at the bottom of your homepage and other key pages about
your services and products.
Use your inquiry form to both collect contact information
and to identify the services your prospects are interested
in and how you can help them. When you make your follow
up calls you'll know where to start the conversation.
When you receive completed inquiry forms you can sort through
them to identify which ones are worth following up on based
on the answers provided. Then pick up the phone and use
these qualified leads to find new clients and grow your
business.
4. Collect Feedback and Learn More About
Your Prospect's Needs
When people visit your sell pages, the web pages that describe
your products and services, they've expressed an interest.
Some will move directly to purchase, others will discover
they don't have any further interest and a large number
will fall into the middle. These are people who are interested
but not ready to commit.
Before visitors leave your web site sell pages, you can
use exit pop up windows to collect feedback and to find
out what they are looking for.
Offer a free article to motivate visitors to fill in the
form. When you get these feedback forms, follow up with
a call. Use this conversation to find out why they didn't
buy the service or product or to get further information
about the problems they want solved. Once you have these
prospects on the phone you'll be surprised how many you
can turn into clients.
5. Send out Surveys to Identify What Sells
If you have a newsletter you can leverage the trust of
your readers to collect ideas of what they want to buy.
If you've been sending out ideas and information to your
target market periodically they will be more than likely
to respond when you ask for their input.
Two to four times per year, send an informal survey to
your subscriber base, asking for their ideas. Ask them which
of your product or service ideas they like best and what
they need and want. Tabulate their responses and develop
the products and services they asked for.
Use these five lead collection strategies to identify prospects
with a problem, one you can solve. Once you know who needs
your help, its easy to follow up, close the sale and grow
your business.
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