| Does your business struggle
with profitable online marketing? If so, you are not alone.
Attracting the right customers to a site and keeping them
coming back—while also turning a profit—can
be a challenge. Consequently, I'm always on the lookout
for ways to demonstrate profitable online strategies.
Recently, as I watched the Baseball All Star Home Run Derby
and visited Major League Baseball's Web site, it struck
me. The league is doing many things to effectively find
and attract targeted Web customers and simultaneously generating
revenue.
I noticed numerous lessons from Major League Baseball that
you can take into account to profitably target your own
customers. Here are six of them:
Lesson 1: Make your profit generators
stand out
MLB.com has a separate, prominent navigation menu for profit-producing
activities—MLB Shop, Tickets, Auctions, Subscriptions.
The menu appears in the upper right of all pages, where
potential paying customers cannot miss it.
Importantly, each corresponding area of the site is narrowly
focused on the visitor's interests. For example, the shop
sells baseball—and only baseball—items. This
is readily apparent from the slogan “For all things
baseball.”
Lesson 2: Sell subscriptions
The league generates revenue from a variety of event subscriptions—live
video broadcasts, live audio broadcasts, archived clips,
and fantasy games. This also help open the door for repeat
purchases and add-ons.
Lesson 3: Include advertisements
Pop-ups and other online advertising are a fact of life
on free-to-use sites. Major League Baseball demonstrates
taste and intelligent implementation with its pop-under,
limiting each visitor to a single impression. Banner advertisements
and sponsorships are also apparent.
Lesson 4: Segment your visitors
The league uses a “hub and spoke” system, which
allows visitors to choose their own interests. There is
one general site (MLB.com), with links to several specialty
sites (stlouis.cardinals.mlb.com, etc.).
This portal approach helps segment visitors into specific
interest groups. It is a win-win strategy. Visitors find
what they are looking for, and the league can more easily
target its marketing activities.
Lesson 5: Target locally
Each “spoke” of the MLB hub contains local
content, which segments visitors regionally. The league
targets products and services accordingly.
For example, the Cardinals team site includes detailed
information for Cardinals baseball events, ticket purchasing
for Busch stadium games, and auctions for St. Louis baseball
memorabilia.
Lesson 6: Offer tiered products
MLB offers subscription services at many levels. By packaging
fantasy games into progressively larger bundles, it encourages
trial visits as well as repeat visits. The offerings also
target customers according to interest level and budget
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