| In today's increasingly competitive
marketplace, the demand for specialized products or services
will increase. If your business sells everything or to everyone,
chances are your audience will not perceive any greater
value in buying from you than from anyone else. If so, price
becomes the only metric by which visitors will compare you
to others.
Keep in mind that price is not important. It is an arbitrary
figure that merely represents the value of an offering.
When you compare apples to apples, the only point of comparison
is price since it is the only real, visible distinction
between the two. Thus, if *your* value is perceived as equal
to that of others, naturally the cheapest alternative will
win.
Price is only a metric -- a currency to which most people
can relate. Take the weather, for example. When you meet
someone on the street, it will likely be a topic of discussion
because the weather is a common denominator. Temperature
is the same for everyone. "Hot" and "cold,"
however, are different.
Similarly, price is only used when there's nothing to which
one can compare your value. (Of course, price is not the
only metric. But most people understand units of dollars
more than they do value, which is more subjective.) Therefore,
if you're too similar to competitors, price will always
be an issue.
The more unique you are, the less competition you will
have. And the less competition you will have, the less substitutable
you are (or your product is). And the less substitutable
you are, the less elastic the demand for your product will
be (in other words, the less important price becomes, in
this case).
So, if you are copying your competition, or trying to promote
your offering as one that's better than your competition,
like it or not you're only reminding people of that which
you are better: your competition. So, don't duplicate, differentiate!
Or as Earl Nightingale once said, "Don't copy, create!"
Being all things to all people will likely help you to
stumble onto some people who will visit your site and respond
to your offer. It's the law of averages. But the underlying
problem is that, with such an approach, you must generate
a substantial quantity of hits in order to produce an acceptable
result.
Also, the more general or broad you are, the greater the
need will be to paint your website, content and marketing
messages with broad brushstrokes in order to appeal to everyone.
In the end, the traffic generated will be just as general
or broad.
Even if your product is a perfect fit for some, it will
only be a fit for a small percentage. Also, the "generalness"
you project will likely convey that your value is equal
to that of others and that there's no added value in buying
from you. If so, price is the metric others will use to
measure your value.
Additionally, out of the small handful of qualified prospects
that hopefully hit your site, a large number of them --
if not all of them -- will likely leave due to your apparent
lack of understanding of their specific needs, goals and
concerns.
However, the sales you generate will increase dramatically
if your site is narrowly centered on a specific theme, product,
audience or outcome. And niche marketing has an added benefit:
the need to produce a sufficient quantity of website visitors
to produce similar results will lessen significantly.
Offline, being everything to everyone is understandable
to a certain degree since, geographically, a niche will
likely be considerably small. But online, however, niche
marketing can work since a market will expand, even if it
is a small niche.
However, it's a double-edged sword: since the Internet
expands your market, it also expands the competition. Niche
marketing is therefore more important online: by narrowing
your focus, you both increase your market and decrease your
competition!
Here's an illustration: let's say that your best client
is the corporate executive earning $50,000 annually or more,
and that your website receives approximately 200,000 hits
per month.
If your site aims for the public at large, only a small
number of that ideal market will be a part of that group
of visitors, and an even smaller number will be qualified
for your offer.
For the sake of example, let's say that this percentage
is around 0.1%. It means that, of 200,000 monthly visitors,
only 200 will fit into your market (that's an optimistic
figure).
And since your site is too general, an even smaller percentage
of those 200 execs (say, about 0.5%) will be truly interested
in your offer and eventually buy. In this case, 0.5% (of
200 visitors) will equal to a single client for an entire
month.
Looking at it in reverse it means that, if you want to
achieve at least a single sale per month from this ideal
market, your site will thus require at least 200,000 visitors
on a monthly basis, based on the law of averages. Therefore,
your marketing efforts will need to multiply exponentially
in order to create a high enough quantity of traffic to
yield acceptable results.
Now, take the example of another website dedicated exclusively
to corporate executives earning over $50,000. However, this
site receives a meager 5,000 visitors per month -- admittedly,
it's not a lot, especially when compared to the other. But
in this case, the percentage of those 5,000 that fall into
that site's target market will be 100% -- a 10,000% improvement!
(Additionally, chances are great that your site will magnetize
this ideal market, almost effortlessly such as via the search
engines, since your site caters to their needs specifically.)
Furthermore, the percentage of interested leads that are
in a better position to buy will be higher by virtue of
the fact that the site centers on their specific needs.
In other words, perceived value will be greater in the mind
of those people.
To be conservative, let's say that this percentage is only
5%. It means that out of 5,000 visitors per month, one can
achieve 250 sales -- that's 249 more sales than the other
(and, on top of that, with only a quarter of the traffic).
But let's be a little more conservative, for a moment. Let's
say that only 1% buys. It's still a remarkable 500% improvement
over the other, as 1% of 5,000 visitors equals to five sales
per month.
Of course, the above example is when all things considered
are equal -- I agree that there are many variables at play,
here. But the spirit of this illustration is clear: it took
an equal if not lesser investment of time, effort and money
to achieve five sales per month than it did to achieve a
single one.
Jim Banks started selling carpets online in 1998. He admits
that, at the time, he knew *nothing* about it. Says Banks:
"I thought that it would be a non-competitive market
('who would want to sell carpet on the Internet?' I asked
myself) and it would allow me to learn about this whole
new Internet thing."
But at first, Jim floundered. "I showed carpet on
the website, sent out samples, and used a wholesaler in
Georgia to deliver the goods. I made some money, but it
was a lot of hard work. In fact, a lot of hand-holding of
customers was required, and my time was a limiting factor
in how much money I could make."
But then, Jim had an idea. He adds: "I had read one
or two of your articles at the time where you stressed the
importance of niche marketing. And after thinking about
that, and applying it to my industry, I came up with the
idea of selling carpets and area rugs with children's designs
(e.g., animals, letters, game boards, etc). Today, things
are going very well!" (By the way, check out Jim's
site at http://www.KidCarpet.com/)
In conclusion, here's my advice: if you're looking at starting
a business online, first find a niche and fill it. But if
you already are doing business online, then narrow your
focus to a specific outcome, audience or product. And finally,
if you do sell everything to everyone already, I suggest
breaking your business down by developing several sites,
which sell the same things but targeted towards different
segments of your market.
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