| Are you working for a nonprofit
or promoting a social cause? Many of the for-profit rules
about marketing strategy apply there, too.
Recently, I did some consulting work for a high-profile
nonprofit client in Silicon Valley. A casualty of the times,
the organization has suffered extreme cutbacks in funding.
Because of this, the CEO felt that strategic planning and
marketing development were not priorities.
This attitude is ultimately dangerous. During these tough
economic times, nonprofits are under the gun to craft and
articulate a strategic vision. If you cannot convey your
mission and successes, be assured: some organization competing
for the same funds will.
Are you evolving your market strategy with these changing
times? If not, be prepared to lose your raison d'être
and your funding.
Here are some important things to remember about cause-related
marketing strategy:
- Market your mission, not your services. Services may
come and go, but it is your charter that you need to “sell.”
You must champion your mission; programs that do not fit
or advance the mission are ultimately distracting from
your focus.
- Sometimes an organization needs to reinvent itself. Is
the reason behind the mission no longer relevant? If the
answer is yes, you may have already missed a strategic window.
It is important to anticipate environmental changes that
alter the viability of your mission and to adjust accordingly.
Strategic planning is a must.
- Remember, these are tough times for cause marketers. To
survive, many will have to consolidate as well as trim programs.
Now is the time to leverage synergies, and the longevity
of your mission may well depend on an organizational merger.
- Communicate your ROI or successes consistently and regularly.
Your constituents do not always know your successes. It
is your job to communicate them. Though your ROI may not
be in monetary terms, you need to communicate and quantify
the “economic good” delivered to the market:
how many people received care, how many entities, families,
etc. benefited from your services, etc.? Treat your constituents
as shareholders. You are accountable to them in the same
way a for-profit enterprise must exhibit transparency to
its shareholders. Waiting until fundraising time to communicate
your efforts may be too late.
- Additionally, like for-profit companies, nonprofits often
have multiple target markets (constituent bases) with different
needs. Your positioning to these audiences must appeal to
THEIR needs, not yours. How does your mission affect them?
- Articulate your vision and strategy for the future. If
stakeholders do not know where you’re headed, they
won’t help you get there financially. The elevator
speech of 30 seconds or less applies to public-sector entities
as well.
- Can you explain your firm’s value-add, ROI or mission
in less than one minute? Is it clearly understood? If you
cannot articulate your value proposition, your competitors
will, and they are competing for the same tight funding
you are.
- Know your strengths and communicate them. SWOT analyses
do not just apply to for-profit enterprises. If you aren’t
sure, you need to conduct an organizational assessment and
some basic market research by talking to constituents.
- Diversify your funding sources. Many nonprofits over-rely
on government or foundation grants and ignore the private
sector, at their own risk. My client relied on a single
large grant provider for about 40% of its budget. When that
was pulled, the company was sent reeling. Private-sector
funding is often more stable and easier to obtain based
on specific projects. But be prepared: business people are
demanding shareholders, and you will have to speak to them
in ROI terms.
- Market your mission close to donors’ hearts. Cause
marketing is about social issues. The way to reach corporate
constituents is to promote your issues as important to the
organization, its employees and its community. Show how
your cause affects the company, and you will grab attention—and,
ultimately, dollars.
- Evaluate your programs for synergy and focus. The whole
is greater than the sum of the parts. If you cannot leverage
programs to add value to other initiatives, then your programs
lack a multiplier effect that comes with synergy. If each
program requires reinventing the wheel for marketing, think
about how you might effectively modify your approach to
the program so that it can be leveraged.
- If your constituents believe you are tackling too many
things, then you are. Perception is the only reality that
matters. If you lack focus, you will have a difficult time
convincing companies to part with precious dollars. Just
as with lack of synergy, lack of focus is a waste of resources
that dilutes the potency of your strategy. Ask yourself
how the program fits in and enhances your mission. Are you
spending your finite resources efficiently? Programs that
do not add value by adding synergy and leverage take precious
resources from those that do.
- Interview your constituents and often. If your constituents
are unclear about your goals, you need to re-examine your
objectives and how you are communicating them. Market research
need not be expensive to be reliable. Ask your constituents
for improvements, in the form of an informal focus group.
Ask them about your strengths and weaknesses and who they
believe your competition is.
The idea that nonprofits can eschew strategic planning
is not only erroneous, it is risky. If you think you cannot
afford to worry about it, remember: you cannot afford not
to. Enterprises that follow these guidelines will more effectively
safeguard their future social and financial viability.
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