| It's one of the
first questions you ask after the launch of your Web site
or Web event: "Did we get any online media coverage?
Where? When?"
Sounds simple enough. People have been successfully using
clipping services in the offline world for years. But on
the Net, as the cliche' goes, the rules change. Ready for
some harsh reality? It's impossible to fully track and clip
the Net. And always will be. And it will get harder, not
easier.
With traditional media, you can know exactly when a publication
or broadcast comes out and check for coverage, end of story.
But online, the Net is quickly becoming an even more widespread
collection of "mini-mediums".
When I do a campaign to share news of a Web site event
or launch, the media outlets, editors, writers, reporters,
and site reviewers I submit to are made up of MANY different
types of Internet related media, from online news sites
to event guides, Web zines, E-zines, site guides, and many
others. I also contact print publications that are about
the Web or that closely cover it.
I even have contacts I reach at many Web TV and radio shows
that cover Web news and sites, like ZDTV, MSNBC, CNet TV,
and others. Many are in the US, but some are in Canada,
the U.K., even Australia. Every single one them changing
content every single day, and most are not archived nor
searchable. I can submit to over 100 *printed* Internet
related magazines that exist in nearly that many countries.
It's not feasible to try and subscribe and track all of
them, and even if you decided to try, they open an even
larger can of worms: many print magazines typically have
an online Web counterpart with content and editorial and
editors that are different from that of the print version.
In fact I submit to those editors too. That means for every
print magazine you can subscribe to and track, there is
a very different Web counterpart. Try tracking 100 rapidly
changing Web sites 24 hours a day... It would be a full-time
job for several people just to try and keep up with who's
covering what. A Web site might cover it but not the print
version, or the print version but not the Web site, or neither,
or both.
Thinking about having some commercially available software
go out and visit all the sites for you? Innefective. What
about articles that are created on the fly via cgi or some
other method? These articles or columns or news-snippets
don't technically even exist until the surfer clicks to
request them, which then starts the scripts running that
generate the copy that's piped to the browser window. If
they don't exist, how can you track them? And any software
that clips a site is only clipping it at one moment. What
if you get covered at CNet a half-hour after the software
clipped the site? Oops, missed it. What if you needed to
click a link first to see the story?
Moving deeper into the online realm, it gets even trickier.
Every single special pick-of-the-blank Web site would have
to be checked on a daily basis. Not exactly cost-efficient,
but perhaps by itself feasible to try. But remember that
many special-pick publications are only available by Email.
There is no Web site to veiw. It's taken me 8 years of being
online 8 hours a day to just to find these Email based publications,
some of which have thousands of subscribers. Next, for Web-zines,
like Netsurfer Digest or WEBster or the thousands of others,
you'd have to know the pub date for each one (some are weekly,
some bi-weekly or monthly) and be able to visit each and
every one of them just hoping to spot a mention somewhere.
Then there's the online newssites, like CNet's News.com
or iWORLDs Internetnews.com, or Internet-Watch or Newslinx.
These change every minute of the day. Tracking these would
mean someone must sit watching that site all day, and waiting
to see if your story shows up. And these are just the well
known ones.
You might code your own spider or bot progam to follow
the online 24 hour-a-day new's sites, but remember my earlier
point. Many news stories are database generated and don't
even exist until a user requests it. There is nothing for
a bot to spider... Factor in the vertical Web guides, directories,
zines, news sites, etc., that serve your particular industry
(if they exist) and by now you're catatonic.
And yet there's more. Lot and lots more. E-mail delivered
news briefs, like Media Central Digest or E!-News Daily
or the excellent WDFM. Were still not finished. There are
HTML Email news services like Exactis (Formerly Infobeat),
Yahoo Mail, In-Box Direct from Netscape, and others. They,
or one of their content providers, could cover your news
to tens of thousands of subscribers, directly to their inboxes,
and you'd never know it because there is no way to see what
they mail to each and every person. It's private Email.
Still worse, every subscriber can pick and choose topics,
so every subscriber could have different version, some with
your story and some without. Track that.
And one final zinger. There are now hundreds of Internet
based RealAudio radio shows popping up. To find and listen
to each and every one every day is impossible, yet they
are important. One of them, Ken Rutkowski's TechTalk , has
over twenty thousand listeners a day. Think a clipping service
knows about all of these? Nope. And even if they did know
about them, they can't track audio files, and they aren't
searchable.
Before you give in and try one of the paid net clipping
services, note that they track less than 1% of the available
Web, none of the Email services, a fraction of the dynamically
generated news sites, none of the audio services, almost
no listservs, and obviously none of the more complex vertical
Web content, aka "The Invisble Web" because now
you're basically having to track every page of the entire
Web, every day. Over a billion pages with a half million
news pages added every day.
In fact, the Net news clipping services I have evalauated
all miss the *overwhelming* majority of the very places
my clients are covered. Yes, you can find a clipping service,
and yes, it will find some mentions in some places, but
it will miss far more than it ever finds.
One clipping service I experimented with missed my clients
headline and link appearing at USA Today Online. If they
can't even find USA Today Online, one of the most visible
outlets, they darn sure aren't going to find something that
appears in an obscure yet powerful Email brief like BestWeb
or WebHappenings.
If it's liks your hoping to track, your own server and
referrer logs tell you much of what youwant to know. But
even this technique has a tragic flaw: Not everyone gets
to a site by clicking a link. Some people type the URL in
after they see it in a magazine or somewhere else offline.
There is no referring URL.
Curses...
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