Last month someone on my e-mail
list wrote me a long e-mail calling me an "Internet
whore." He went on to say he was un-subscribing from
my newsletter. He added that I was "shocking"
and that I had "lost my ethics."
I thought about the anonymous writer and reflected on what
he said. It made me wonder how often any of us doing business
online should send out our email. Weekly? Monthly? Hourly?
Are there any rules at all?
Let's explore this together ...
Personally, I only endorse products I use and believe in.
Because of my perceived status in the world these days as
a best-selling author and marketing guru, I am contacted
by dozens of people per day, all asking me to sell their
latest what-have-you. I do not endorse or sell 99% of them.
That saves me from mailing my list too often.
Usually, as in the case of helping Kevin Hogan's book hit
#2 at Amazon and Peggy McColl sell $30,000 worth of books
in one day using the strategy I taught her, I don't make
a dime for my efforts. I am not complaining, either. I wanted
to help them, and did. But I did not profit in any way.
I felt telling my list about their offers was a gift to
my list. So I mailed them.
Often I will discover something that sets my soul aflame.
That's what happened when I discovered "The Millionaire's
Mindset" book from Slovenia. I felt it was a great
gift to the world and am honored to share it with people.
I'm profiting from that, and gladly so. It's an astonishing
book. I didn't mind sending out three e-mails about it to
my list. My list didn't seem to mind, either, as hundreds
of them ordered almost instantly. My friend, Rok, over in
Slovenia said -
"Your list actually out performs lists that are up
to 8 times bigger ... and it out performs them by about
85%. Your last mailing (which was the third mailing you
did for the same book) generated 85% more responses than
any other affiliate mailing in the pack."
I continue to create new products, too. Obviously, I want
the people on my list to know about these. And just as obviously,
I believe these products will help them - or I would not
be offering them. They are not or in any way fluff. They
are all useful and inspiring. Even when I release three
e-books in one week, I think my list should be the first
to know about them.
So back to the question we are wrestling
with:
When is it too much? When are you e-mailing your list too
often?
Now what I'm about to tell you may shock you. But it's the
key point of this article.
I think if you have something of importance for your list,
you should tell them as fast as possible. If that means
you mail twice in one day - again, assuming you just got
news your list would want to hear - then you mail them twice
in one day.
I did that once. I sent an e-mail to my list in the morning.
A few hours later I received an e-mail with such thrilling
news in it that I couldn't resist sending out a follow-up
email. I did. I knew I might be flamed, but felt it was
worth the risk. As a result, 12 people thanked me. No one
un-subscribed.
Look, if you are doing business online and have news of
value to your followers, why are not you telling them?
I think the only reason you wouldn't tell them is - fear
of being flamed, which means fear of receiving hate e-mail.
If you are afraid of being flamed, then you probably know
you don't have anything of value for your list.
Think about it.
I shall repeat my statement: If you are afraid of being
flamed, then you probably know you don't have anything of
value for your list.
Let me explain:
If I am on your list because I want to hear of your new
products or services, and you have a new product or service
and don't tell me, I have every right to be upset. I should
have been given first shot at the offer.
For example, I am a member
of the Kenny Wayne Shepherd fan club. He is a hard rocking
blues guitarist in the tradition of Stevie Ray Vaughan.
Well, I signed up for Kenny's email list to be notified
of his new releases and concert appearances. You might imagine
my surprise - and disappointment - one day when I saw a
new CD by him in a music store, one I never heard about
by any e-mail from him. While I was glad to discover the
new music, I was upset that no one notified me. After all,
that's why I signed on to get his e-mails in the first place.
I un-subscribed.
Here is another example:
Another friend of mine is a professional entertainer. I
sat in the audience at one of his shows and heard him tell
people, "If you sign on to my email list, I shall send
you occasional updates about my appearances." He added,
"I won't abuse your e-mail and send you too much e-mail."
Well, he blew it. Anyone who signs up for his e-mail wants
to hear from him, not just whenever he has an appearance,
but whenever he has news of interest to them. In my opinion,
the entertainer was thinking of himself, not his audience.
He was coming from pure fear.
I also know an executive coach who mails his list once
a quarter or so. I keep wondering, "Doesn't he have
a life? Doesn't he have any news? Doesn't he ever come across
anything he's excited about and can't wait to tell his list?"
Apparently not. To me, he looks lazy, inept, or just plain
scared. I would never hire him as a coach.
According to Newsweek magazine, 90% of all Spam is sent
from a group of under 150 people. You're probably not one
of them. Neither am I. But if you were considering doing
bulk emails to strangers (known as spamming), you should
also know that one spammer admitted she got only 25 responses
after sending out 1,000,000 e-mails. And naturally, even
the 25 responses weren't what she was looking for. Never,
ever, Spam ever. It doesn't work.
But if you have a list of people who have asked to receive
relevant information and offers from you, then not sending
them e-mail when you have news for them is a big mistake.
Are you with me here?
I am not advocating e-mailing your list mindlessly, just
because you think you have something to say.
I am advocating e-mailing your list whenever you have news
they will deem important. If that means every day for a
week, then so be it.
Finally, what about the person who wrote me the flaming
e-mail and called me an Internet Whore?
I have no idea who he is. He may not know who he is, either.
I showed the e-mail to a peer and he said, "That guy
needs a therapist." I don't know if he does or not,
but the great gift in his e-mail is that he prompted me
to again think about how often we E-mail Marketers should
e-mail, and it resulted in this article.
I hope it has been thought provoking.
Now, I have another important mailing to get out to my
list ...
|