| I was talking with a group
of business associates the other day and one question popped
up that was of particular interest. "Is everyone finding
that sales come MUCH slower these days?" The answer
from all on the call was a resounding yes! The next question
won't surprise you... "What do we do about it?"
There is no doubt that individuals and business people
alike are becoming more and more cautious with their money.
Rather than buying anything and everything that peaks their
interest, serious consideration is being given to each and
every expense. That's natural in a recession.
What that means is advertising copy has to work harder
and better. No longer will a simple quip like, "You'll
love it" or "Be the first to own one" work.
You have to earn each purchase. You have to prove your worth.
People who live and work in recession-laden times have
specific criteria for making purchases. If your product
or service "qualifies", you get the sale. The
challenge comes in determining what it takes to qualify.
I've said it a thousand times: "Before you write one
word, get inside the mind of your customer." You have
to understand who the person/business is, what they need,
what they want... and then give it to them.
In a recession, the focus turns from "trying"
to "getting results". Those who might, in an ordinary
economy, try something just to see if it would work will
now demand proof of results. Those who would normally take
a risk will now ask for guarantees.
In order to build trust and create an atmosphere conducive
to converting cautious visitors into customers, you'll need
to make three things obvious in your copy:
1) Benefits. Yes, even novice advertisers know about features
vs. benefits. But it is imperative that you fill your copy
with as many of them as it will hold. In a recession, your
customers will not wonder - but will demand to know - what's
in it for them. Let them know exactly what they will get
for their dollar/pound/euro.
2) Results. In addition to benefits, your recession weary
customers will want proof of results. This can be accomplished
in a variety of ways. Testimonials are the easiest, provided
they are verifiable. You can also use online demonstrations,
case studies or a number of other effective methods of showing
that your product/service works.
3) Guarantee. If - for whatever reason - your product/service
does not perform as expected, your customer will want a
safety net. Provide a guarantee or warranty to make them
feel safe about spending their hard earned money.
4) Repetition. Lastly, don't be surprised if it takes multiple
exposures to your offer before a purchase comes. Instead
of the usual 7-9 exposures, it may very well take 10-14
before sales come in. There are several reasons for this.
Customers may need to consider, and reconsider, your offer
before buying. They might need time to raise the cash to
pay for your product/service. Expect - and plan for - slower
conversions.
Give the customer what he/she needs to make a comfortable
decision. By changing the focus of your copy to meet the
qualifications of those cautious buyers in a recession,
you will be able to convert leads to sales more quickly.
Most buying decisions are emotional. Your ad copy should
be, too! Karon is President & CEO of Marketing Words,
Inc. who offers targeted copywriting, search engine copywriting,
and ezine article writing. Subscribe to Karon's free ezine
at http://www.marketingwords.com/ezine.html or visit her
site at http://www.marketingwords.com. You can also learn
to write you own powerful copy at http://www.copywritingcourse.com.
|