| When you mention the word
"branding" most people automatically think of
USP (unique selling proposition). The overall - and incorrect
- perception of a brand is that it simply consists of the
statement you use to define what you do. Slap your USP on
every advertising piece that goes out the door and - tah
dah - you're branded! Not even close.
Your brand is created from every single thing you do within
your business. Your brand is the all-encompassing collection
of business principles, business strategy, sales, customer
relations, appearance, attitude, products, services, advertising,
copywriting, Web site design, brochures... your entire company.
In order to create a brand that has "staying power",
it must go several levels deep. Consider the Walt Disney
Company for a moment. What comes to mind when you think
of Walt Disney? Most likely Mickey is first, maybe animated
movies, then family-oriented, wholesome, quality, etc. Is
all of that just a USP? Definitely not!
When you phone the Walt Disney Company you are greeted
by a professional, friendly, helpful person. When you visit
one of the Walt Disney World locations, the staff is helpful,
the facility is clean, the environment is family-oriented
and the accommodations are first class.
What is the end result of all this work? Trust. Your customers
learn that they'll get what they expect every time. They
trust what you offer. They have faith in it. They depend
on it.
How would Disney be portrayed if all their advertising
lead you to believe that they were a highly-focused, quality,
family-oriented organization but - when you visited their
theme parks - you found rude staff members, rides that didn't
work, food that was inedible and costumed characters that
treated your children horribly?
The image of Disney would have fallen to the wayside long
ago if they didn't understand the concept of branding. The
brand just wouldn't have held up. This company knows that
your brand must go deep inside your company and radiate
through every level. It isn't just about what you tell your
target customers in your ads.
When you consider your brand, ponder these questions:
1. What do we want to be known for?
2. What do we want others to say about us?
3. What is the essence of our organization?
4. Is every department aware of our brand and the image
we want to portray?
5. Does everything we do reinforce our brand? (Our staff,
physical location, packaging, Web site, advertising, products
and services.)
6. When you say the name of our business, what words do
others respond with?
Once your brand has been determined - once you have every
aspect of your company following in line with the brand
- you can focus on your promotional efforts. Without your
brand being clearly defined, your marketing plan will most
likely come up lacking. However, if you concentrate on perception
and reception of your business by your target customers
first, your advertising will be more effective and the results
will be astounding.
Most buying decisions are emotional. Your ad copy should
be, too! Karon is President & CEO of Marketing Words,
Inc. who offers targeted copywriting, search engine copywriting,
and ezine article writing. Subscribe to Karon's free ezine
at http://www.marketingwords.com/ezine.html or visit her
site at http://www.marketingwords.com. You can also learn
to write you own powerful copy at http://www.copywritingcourse.com.
|